Greatm8 Privacy Policy — User Data Protection
Learn how greatm8 collects, stores, and protects your personal information as a user of this Malaysian online entertainment platform.
Information We Collect from Users
When you register and use the greatm8 platform, we collect several categories of information to ensure our services are delivered correctly and securely. The information collected includes the following:
- Account information: Your full name, email address, phone number, date of birth, and the password you set during registration.
- Device and browser information: Device type, operating system, IP address, browser type, and screen resolution. This information is used to optimise how the platform displays on your device.
- Local payment information: Transaction details related to deposits and withdrawals in Malaysian Ringgit (RM / MYR), including the payment method used such as FPX or e-wallets. We do not store full card numbers directly; processing is handled through systems that comply with financial security standards.
- Usage data: Login session records, pages visited, time spent on the platform, and interactions with games or betting markets.
- Cookies and tracking technologies: Small files stored on your device for the purposes described in the following section.
All information collection is carried out for legitimate purposes and does not exceed what is necessary for the operation of the greatm8 platform.
How Your Information Is Used
Greatm8 uses the information collected solely for purposes related to platform operations and user experience. These purposes include:
- Processes registration, login, and user identity verification.
- Enables deposit and withdrawal transactions in MYR to be processed accurately and securely.
- Providing customer support when you reach out to our team.
- Sends account-related notifications such as transaction confirmations or important security alerts.
- Detects and prevents fraud, account misuse, and activities that violate our terms of use.
- Analyses usage patterns in aggregate (non-personally identifiable) to improve platform performance and functionality.
Greatm8 does not use your personal information for third-party advertising without your consent, and does not sell personal data to any external party.
Cookies, Session Tracking & User Preferences
The greatm8 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored in your browser when you visit our platform. Several types of cookies are used:
- Essential cookies: Required for core functions such as maintaining login sessions and account security. These cookies cannot be disabled without affecting platform functionality.
- Performance cookies: Collects information on how users interact with the platform, helping us identify areas for improvement. This data is gathered anonymously.
- Functional cookies: Saves user preferences such as language and region settings to streamline navigation on future visits.
You can manage cookie settings through your browser preferences. Disabling certain cookies may affect some platform functionality. By continuing to use greatm8 after being informed of this policy, you consent to the use of cookies as described.
Data Storage, Security & Third-Party Sharing
Storage & Security
User personal data is stored on servers protected with SSL encryption and appropriate technical security measures. greatm8 limits access to user information strictly to staff who require it to carry out their duties. Passwords are stored in encrypted format and cannot be viewed by anyone in their original form.
Account information is retained for as long as your account remains active. Once an account is closed, data is kept for a period required by legal obligations or financial audit requirements before being permanently deleted.
Third-Party Sharing
Greatm8 does not sell, rent, or share users' personal information with third parties for marketing purposes. However, in certain limited circumstances, information may be shared with:
- Approved payment processors to facilitate the completion of MYR transactions.
- Technical service providers that support platform operations, subject to strict confidentiality agreements.
- Relevant authorities when required by Malaysian law.
Your Rights as a User & How to Contact Us
Right of Access, Rectification & Erasure
As a greatm8 user, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: If the information we hold about you is inaccurate or out of date, you have the right to request a correction through your account section or by contacting support.
- Right to Erasure: You may request the deletion of your personal data. Such requests will be processed subject to applicable legal requirements and technical conditions.
Changes to the Privacy Policy
Greatm8 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices or legal requirements. The latest version will always be available on this page. Users are advised to check back here periodically.
Contact Us
For any enquiries regarding this Privacy Policy or to submit a request relating to your personal data, please contact the greatm8 support team by email at [email protected]. You may also refer to the FAQ for more information on how we handle privacy-related enquiries.